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I get more emails than I can handle. Every day, I watch as the unread messages in my inbox pile up despite my best efforts. It's not because I spend too much time responding to the emails that matter — I spend too much time reading the ones that don't.
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PagerDuty CEO Jennifer Tejada, the author of the worst tech layoff email in recent months, wants you to know that she’s sorry. She refused to use the word “layoffs” and quoted Martin Luther King Jr., perhaps not right thing to do when laying off 7% of your employees.
Considering the steady stream of layoffs coursing through the tech industry, it’s understandable that some CEOs want to take extra care when informing employees that their company will also be cutting jobs. However, calling layoffs “refinements” and quoting Martin Luther King Jr. is not the way to go.
