Enraged shoppers are seeking 'revenge' on companies as customer service satisfaction erodes

• More customers are taking action to fix problems they face from products or services.
• The National Customer Rage Survey shows that 9% took "revenge" in the past year, up from 3%.
• Customer service and customer satisfaction with companies have been getting worse for years.

Customer service isn't as good as it used to be, and many shoppers are seeking revenge.