Man says Apple was 'incredibly unhelpful' when he tried to regain access to his account after his iPhone was stolen and replaced with a fake

• A thief stole a man's iPhone in a Manhattan bar by replacing it with a fake.
• He thought the battery had died, and only realized it wasn't his phone when he tried to charge it.
• He said Apple was "incredibly unhelpful" when he sought assistance to regain access to his account.

Trent was out with friends one night in Manhattan in February 2021 when he realized that an audacious thief had swapped out his iPhone with a fake.