Target workers say the company's deference to customers can go too far: 'Sometimes the guest is wrong'

• Target prides itself on being an extraordinarily customer-centric retailer, but some shoppers push that too far, according to workers.
• "We're not fans of the word 'no,'" one employee told Insider, a sentiment echoed by several others.
• They say customer issues are compounded when stores reduce staffing levels but increase responsibilities.

In an episode of the animated show "SpongeBob SquarePants," one of the characters recalls the excellent service he had at a fancy hotel and noted the establishment had a golden motto engraved on the wall: "We shall never deny a guest even the most ridiculous request."