Amazon shoppers rally against new fee for some returns made via UPS: 'They need to learn to ship things better then'

Thu, 04/13/2023 - 16:48

Customer stands at counter with Amazon sign inside Kohl's store — Kohl's and Amazon inked a deal in 2019 that allows Amazon customers to return items at Kohl's stores.
Ted Shaffrey/AP

Amazon will begin charging for returns via UPS in some cases.
Some customers have taken to social media to bash the $1 charge.
"They need to learn to ship things better then," one Twitter user wrote.

Amazon will start charging for some returns delivered via UPS, and customers of the e-commerce giant aren't taking kindly to the new $1 fee.

The company will add the charge only if there is another free-return option — such as a Whole Foods, Kohl's, or Amazon Fresh store — the same distance away or closer, Insider's Avery Hartmans reported.