AI 'digital workers' are cutting tasks that used to take a month down to 10 minutes in New Mexico. Employees love it.

Sun, 05/14/2023 - 07:37

Screenshot of New Mexico's — New Mexico is automating a number of processes and integrating AI into its workflows. The state's use of the emerging technologies could point the way to how AI will change workforces across the globe.
Courtesy of the New Mexico Human Services Department.

New Mexico uses an AI-driven chatbot to help process newborns into the Medicaid system.
Its experience could help point the way to how AI will change workforces everywhere.
The state employs 30 "digital workers" to tackle repetitive tasks — freeing staff for bigger things.

How will artificial intelligence change workplaces as we know them? New Mexico's experience might point the way after it's already used AI for years — turning one process that used to take up to a month into a 10-minute task.