Inside Marc Benioff's big bet on generative AI

Tech Insider : Business, Environment, Technology
A cracked Salesforce AI robot wearing a customer service headset, facing a computer screen displaying help prompts.

Getty Images; Alyssa Powell/BI

Last fall, Salesforce debuted an AI agent so remarkably human-like it seemed like a vision from the future.

I went to Salesforce's biggest conference to learn what it actually does. I finally kind of get it, and I saw Metallica live.

Tech Insider : Business, Environment, Technology
A woman flashes metal hand signs
I attended my first concert at Salesforce's Dreamforce event, which featured a Metallica concert.

Pranav Dixit

Marc Benioff apologizes after saying Trump should send National Guard troops to San Francisco

Tech Insider : Business
Marc Menioff at the World Economic Forum
Marc Benioff has apologized for his National Guard comments

Halil Sagirkaya/Anadolu via Getty Images

Marc Benioff says AI won't replace sales — and that Salesforce is still hiring thousands of salespeople

Tech Insider : Business
Salesforce CEO Marc Benioff is pictured.
Salesforce CEO Marc Benioff said he recently hired between 3,000 and 5,000 salespeople.

Darron Cummings/AP

Salesforce CEO Marc Benioff says AI innovation is 'far exceeding' customer adoption

Tech Insider : Business
55th annual World Economic Forum (WEF) meeting in Davos
Marc Benioff, CEO of Salesforce, believes that not enough companies have figured out how to effectively adopt AI.

Yves Herman/REUTERS

ChatGPT is coming to Slack. Here's how to use it.

Tech Insider : Business
Slack app
ChatGPT joined the Slack app.

picture alliance/dpa/picture alliance via Getty Images

OpenAI COO Brad Lightcap calls the AI giant the 'world's most active Slack user'

Tech Insider : Business
Brad Lightcap is pictured speaking at an OpenAI event.
OpenAI COO Brad Lightcap said that the company relied on Slack.

STR/JIJI Press/AFP via Getty Images

OpenAI dishes more details on its internal AI software tools, including a sales assistant and customer service agent

Tech Insider : Business
OpenAI's Scotty Huhn discusses the startup's internal AI software tools at the DevDay conference in San Francisco
OpenAI's Scotty Huhn discusses the startup's internal AI software tools at the DevDay conference in San Francisco

Alistair Barr/Business Insider

OpenAI's SaaS era has begun. Here are the companies in the firing line.

Tech Insider : Business, Technology
Sam Altman, CEO of OpenAI, meeting officials in Berlin.
Sam Altman, CEO of OpenAI, meeting officials in Berlin.

Florian Gaertner/Reuters

These are the most 'AI-proof' software companies, according to analysts

Tech Insider : Business, Technology
Clearwater Analytics CEO Sandeep Sahai rings the opening bell at the New York Stock Exchange.
Clearwater Analytics CEO Sandeep Sahai rings the opening bell at the New York Stock Exchange.

REUTERS/Andrew Kelly

Subscribe to salesforce