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A recent study found that highly skilled customer service workers didn't see palpable productivity gains from having an AI-assistant at work.

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  • Highly skilled customer service workers found an AI-assistant didn't really help productivity.
  • The study, conducted at an unnamed Fortune 500 firm, was done by researchers at Stanford and MIT.
  • The study found AI can help lower-skilled workers “communicate more like high-skill agents.”

New research may be showing insight into what generative AI could mean for workers at different skill levels. 

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High-skilled customer service workers given an AI assistant saw 'close to 0' bo…