Coffee chains are betting big on cold drinks as Gen Z turns its back on old-school coffees

• Starbucks dominates the iced coffee market. Cold drinks account for 75% of its beverage sales.
• Tim Hortons wants in on this, too. It's expanding its range of specialty cold coffees and eyeing further growth.
• Cold drinks tend to cost more, but they can also cause headaches for staff.

More and more customers are shunning piping-hot cappuccinos in favor of fruity cold drinks and iced coffees at chains like Starbucks and Tim Hortons.

Cold drinks account for 75% of Starbucks' beverage sales.