A CEO who replaced 90% of his support staff with an AI chatbot says copy-paste jobs are gone

• Jobs that copy-paste responses are a thing of the past because of AI, says ecommerce company CEO Suumit Shah.
• Shah had previously drawn flak for announcing he replaced 90% of his support staff with a chatbot.
• Though his post sparked backlash, Shah told Insider, "Over time, everybody will start doing this."

The CEO of an ecommerce company who drew controversy for announcing he had replaced most of his support staff with a chatbot believes that jobs that rely on copy-pasting are a thing of the past because of AI.