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customer-service

The future of customer service is here, and it's making customers miserable

Tue, 11/26/2024 - 04:27

A photo collage of an angry man talking on the phone with a robot — Liubomyr Vorona/Getty, PhonlamaiPhoto/Getty, Tyler Le/BI

Retail, Discourse, Tech, AI, AI, Chatbots, voice-assistants

AI was supposed to revolutionize customer service. Morgan Stanley's interns aren't buying it.

Tue, 08/06/2024 - 16:15

Call center worker — Maskot/ Getty Images

AI, Tech, limited-synd, Microsoft, microsoft-dynamics-crm, microsoft-dynamics-365, morgan-stanley

'Botshit' is an example of how AI is making customer service worse

Mon, 07/22/2024 - 09:19

Tech Insider : Economy, Economy, Technology

AI robot with customer service headset and speech bubble with poop emoji — Botshit is a term that describes when chatbots spew incorrect information and provide false references to back up inaccurate claims.
Getty Images; Alyssa Powell/BI

economy, AI, economy, AI, customer-service, Technology, ai-chatbot

Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

Wed, 06/26/2024 - 06:08

Tech Insider : Economy

Customer service rep — Young workers are increasingly considering customer service as the perfect "lazy girl job."
Westend61/Getty Images

Careers, economy, gen-z, Millennials, customer-service, customer-success, call-centers

I hung out with a humanoid robot. She seemed flattered and eager to please.

Sun, 06/23/2024 - 06:22

Engineered Arts' humanoid robot Ameca looking to the side — Engineered Arts' humanoid robot Ameca.
BI

Tech, trending-uk, humanoid-robots, customer-service, AI, Tech, big-tech

A millennial who went to college in his 30s when his career stalled says his Bachelor's degree is 'worthless' and that he's been looking for a job for 3 years

Thu, 05/09/2024 - 06:03

Tech Insider : Economy, Economy

Daniel Colflesh — A Massachusetts millennial says having a college degree hasn't helped him land a job over the past three years.
Daniel Colflesh

economy, finance, economy, College, student-debt, community-college, Massachussets

Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service

Thu, 05/09/2024 - 04:46

Max Levchin — Max Levchin, Affirm's CEO, said AI chatbots could save the company money in one to three years.
Getty

Tech, Affirm, customer-service, 24-7-customer-service, affirm-buy-now-pay-later, Chatbots

Google will now wait on hold for you with customer service — here's how it works

Fri, 02/16/2024 - 10:58

A man hunched at a table looking at his cell phone, with his hand on his head. — Once a callback is requested, Google will keep you updated via text.
PhotoAlto/Frederic Cirou

Tech, google, customer-service, Phone, chrome, Airlines

A car dealership added an AI chatbot to its site. Then all hell broke loose.

Mon, 12/18/2023 - 16:56

A car outside a Chevy dealership — A car dealership that just wants to sell you a car, not have it's AI write you a Python script.
Mario Tama / Getty

Tech, chat-gpt, AI, Chatbots, customer-service, car-dealer, Chevy

Working retail for over a decade made me hate everything about the holidays. Here's why.

Sat, 12/16/2023 - 08:51

Photo of a woman fixing decorations on a Christmas tree that has red bows and colorful ornaments on it. The woman has dark brown hair pulled into a bun and wears a green t-shirt and blue apron. Behind her are displays with Christmas decorations on them. — Author not pictured.
FG Trade/Getty Images

Careers, Retail, health, health-freelancer, Essay, christmas-shopping, holiday-shopping

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