I scammed my internet provider to try to lower my bill

Tech Insider : Business
A telemarketer wearing a headset, with a glowing binary code sound voice wave graphic.

Getty Images; Alyssa Powell/BI

A second-time founder graduated from Y Combinator with a new AI financial services startup. Read her pitch deck.

Tech Insider : Business
Eloquent AI Cofounders Tugce Bulut and Aldo Lipani, wearing black shirts with the company logo in front of a purple background.
Eloquent AI Cofounders Tugce Bulut and Aldo Lipani

Eloquent AI

The future of customer service is here, and it's making customers miserable

Tech Insider
A photo collage of an angry man talking on the phone with a robot
 

Liubomyr Vorona/Getty, PhonlamaiPhoto/Getty, Tyler Le/BI

AI was supposed to revolutionize customer service. Morgan Stanley's interns aren't buying it.

Tech Insider
Call center worker

Maskot/ Getty Images

'Botshit' is an example of how AI is making customer service worse

Tech Insider : Economy, Economy, Technology
AI robot with customer service headset and speech bubble with poop emoji
Botshit is a term that describes when chatbots spew incorrect information and provide false references to back up inaccurate claims.

Getty Images; Alyssa Powell/BI

Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

Tech Insider : Economy
Customer service rep
Young workers are increasingly considering customer service as the perfect "lazy girl job."

Westend61/Getty Images

I hung out with a humanoid robot. She seemed flattered and eager to please.

Tech Insider
Engineered Arts' humanoid robot Ameca looking to the side
Engineered Arts' humanoid robot Ameca.

BI

A millennial who went to college in his 30s when his career stalled says his Bachelor's degree is 'worthless' and that he's been looking for a job for 3 years

Tech Insider : Economy, Economy
Daniel Colflesh
A Massachusetts millennial says having a college degree hasn't helped him land a job over the past three years.

Daniel Colflesh

Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service

Tech Insider
Max Levchin
Max Levchin, Affirm's CEO, said AI chatbots could save the company money in one to three years.

Getty

Google will now wait on hold for you with customer service — here's how it works

Tech Insider
A man hunched at a table looking at his cell phone, with his hand on his head.
Once a callback is requested, Google will keep you updated via text.

PhotoAlto/Frederic Cirou

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