This new AI model hears your tone, senses your mood, and talks back like a real human. Siri could never.

Tech Insider : Business, Style, Technology
Inworld CEO Kylan Gibbs writes on a whiteboard at the AI startup's Silicon Valley headquarters
Inworld CEO Kylan Gibbs writes on a whiteboard at the AI startup's Silicon Valley headquarters

Alistair Barr/Business Insider

The $165 billion economy devoted to making you annoyed

Tech Insider : Economy, Business
A photo collage featuring annoyed individuals, money, and a subscribe button

Getty Images; Tyler Le/BI

I made an $800,000 mistake at my job. It taught me what good bosses do when an employee screws up.

Tech Insider : Business
A man in a sweater over a dress shirt
Alex Levin, CEO of Regal

Courtesy of Regal

I scammed my internet provider to try to lower my bill

Tech Insider : Business
A telemarketer wearing a headset, with a glowing binary code sound voice wave graphic.

Getty Images; Alyssa Powell/BI

A second-time founder graduated from Y Combinator with a new AI financial services startup. Read her pitch deck.

Tech Insider : Business
Eloquent AI Cofounders Tugce Bulut and Aldo Lipani, wearing black shirts with the company logo in front of a purple background.
Eloquent AI Cofounders Tugce Bulut and Aldo Lipani

Eloquent AI

The future of customer service is here, and it's making customers miserable

Tech Insider
A photo collage of an angry man talking on the phone with a robot
 

Liubomyr Vorona/Getty, PhonlamaiPhoto/Getty, Tyler Le/BI

AI was supposed to revolutionize customer service. Morgan Stanley's interns aren't buying it.

Tech Insider
Call center worker

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'Botshit' is an example of how AI is making customer service worse

Tech Insider : Economy, Economy, Technology
AI robot with customer service headset and speech bubble with poop emoji
Botshit is a term that describes when chatbots spew incorrect information and provide false references to back up inaccurate claims.

Getty Images; Alyssa Powell/BI

Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

Tech Insider : Economy
Customer service rep
Young workers are increasingly considering customer service as the perfect "lazy girl job."

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I hung out with a humanoid robot. She seemed flattered and eager to please.

Tech Insider
Engineered Arts' humanoid robot Ameca looking to the side
Engineered Arts' humanoid robot Ameca.

BI

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