A DoorDash delivery driver in New York City
A DoorDash delivery worker in New York City.
  • "Bots," or apps that make it easier to claim orders, are proliferating on delivery gig apps.
  • Some help workers pick up orders or shifts; others claim to provide hidden information about orders.
  • Companies like Instacart and Walmart Spark say using bots violates their policies for contractors.

Last summer, a driver for DoorDash in Indiana heard from a fellow gig worker about an app that supposedly could show him a valuable detail about each order on the platform.