PhotoAlto/Frederic Cirou
- Google is looking to make marathon customer service calls a little more bearable.
- It can call customer service on your behalf, then call you back with a rep on the line.
- The feature is currently in tests with 30 companies, including airlines and telephone companies.
The days of listening to elevator music on hold could soon be a thing of the past.
Google is testing a feature called "Talk to a live representative," 9To5Google reports, where the search giant places a customer service call, waits on hold until a representative picks up, and then calls you back once they're finally on the line.