A man hunched at a table looking at his cell phone, with his hand on his head.
Once a callback is requested, Google will keep you updated via text.
  • Google is looking to make marathon customer service calls a little more bearable.
  • It can call customer service on your behalf, then call you back with a rep on the line.
  • The feature is currently in tests with 30 companies, including airlines and telephone companies. 

The days of listening to elevator music on hold could soon be a thing of the past.

Google is testing a feature called "Talk to a live representative," 9To5Google reports, where the search giant places a customer service call, waits on hold until a representative picks up, and then calls you back once they're finally on the line.