Emergency dispatchers are using AI and cloud-based tools to help those in need faster

• Emergency-response centers are using AI to improve and streamline services like live translation.
• Better tech could help workers prioritize calls, avoid logistical issues, and catch crucial details.
• This article is part of "Build IT," a series about digital tech and innovation trends that are disrupting industries.

Raquel Lewandowski has been working as a call taker at a call center in Delaware County, Pennsylvania, for nearly 30 years.