How 911 calls actually work, according to a former emergency dispatcher

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Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a nationwide staffing and funding crisis.

Motorola Solutions says its AI-powered 911 software saves time and eases pressure on emergency response teams

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A male firefighter sits in a firetruck on the computer while a female firefighter on his left gets the truck ready to drive.
The company's AI software can improve the human element of emergency response.

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Mass IT outage: here's a list of companies and operations affected

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A crowd of people waiting at an airport.
Passengers waiting at Barajas Airport in Madrid following the IT outage on Friday.

ELENA RODRIGUEZ/Reuters

Locked out

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A photo collage of two blue silhouettes and various housing-related imagery.

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Alfred Perry got word on Labor Day weekend. He'd just thrown one of his signature cookouts in the courtyard of his apartment complex in Las Vegas.

Emergency dispatchers are using AI and cloud-based tools to help those in need faster

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woman in call center looking focused

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