Starbucks founder Howard Schultz says company is at an 'inflection point'

• Starbucks' founder posted a letter he wrote to the company's leadership team about its future. 
• Howard Schultz said Starbucks is at an "inflection point" and has an opportunity for a "reset."
• The founder encouraged the company's leadership to address Starbucks' systemic issues.

Howard Schultz wants Starbucks to go on a soul-searching journey.