Howard Schultz tells Starbucks to fix its stores and mobile app to reverse 'fall from grace'

• Longtime Starbucks CEO Howard Schultz has some thoughts on Starbucks' poor sales.
• He said the chain needs to listen to baristas, fix its app, and focus on the customer experience.
• Starbucks posted a drop in same-store sales in North America and China, its two biggest markets.

Howard Schultz says Starbucks needs to fix its stores and mobile app to reverse its "fall from grace."