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- Companies are increasingly turning to AI to see if it can improve the customer service experience.
- CVS plans to use AI so that pharmacy customers don't have to go through a menu option, per The Wall Street Journal.
- They'll be able to talk to the AI before being directed to a live agent, CVS Health CTO told The Journal.
CVS plans to use artificial intelligence in an effort to improve the customer-service experience, CVS Health Chief Technology Officer Tilak Mandadi told The Wall Street Journal.