I scammed my internet provider to try to lower my bill

Tech Insider : Business
A telemarketer wearing a headset, with a glowing binary code sound voice wave graphic.

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AI was supposed to revolutionize customer service. Morgan Stanley's interns aren't buying it.

Tech Insider
Call center worker

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Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

Tech Insider : Economy
Customer service rep
Young workers are increasingly considering customer service as the perfect "lazy girl job."

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CVS may soon show whether AI can start to replace call centers

Tech Insider
CVS Pharmacy
CVS will soon turn to AI to assist its pharmacy customers.

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Your angry complaints to call centers may soon be soothed by AI

Tech Insider
Call center worker
SoftBank plans to use AI to make angry customer calls sound gentler.

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