AP Photo/Seth Perlman
- McDonald's is removing its Automated Order Taker technology from over 100 restaurants.
- The food chain collaborated with IBM in 2021 to develop and deploy the AI software.
- Videos showing flaws with the technology at McDonald's drive-thrus went viral in 2023.
The advent of generative AI was supposed to devastate jobs across industries, including restaurants.
Turns out it's not quite there yet.
McDonald's told franchise operators on Thursday that it is removing AI order-taking technology from over 100 drive-thrus, marking the end of a test period conducted with IBM.