Cracker Barrel employees and customers say the restaurant chain needs a turnaround, too

• Cracker Barrel has lost relevance with customers, its CEO said in May.
• Customers and an employee told BI that the company's food quality has declined.
• The chain could reinvent itself or bring back some axed menu items to win back eaters, they said.

In the late 1980s, Neal Klein and his family had several options when they wanted a hot meal on road trips through the South to visit relatives.