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- Travelers appear to be abandoning Airbnb due to high costs, excessive fees, and poor host service.
- Airbnb was once a disruptor offering affordable stays but some say it has lost its charm.
- Experts say hosts' greed and lack of customer focus have tarnished Airbnb's reputation.
As the founder of a travel site, Michael Rozenblit and his partner Maggie have stayed in hundreds of Airbnbs over the past decade.
"We love the convenience of having our own space," Rozenblit told Business Insider. "Particularly when it comes to cooking our own meals and having a bit more comfort than is found in a typical hotel room."