I compared Costco in the suburbs and the city. The layouts were the same, but the experiences felt completely different.
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The first Costco in Manhattan opened in 2009.
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As a New York City resident, I've been hesitant about becoming a Costco member.
I finally joined last year and decided to compare city and suburb locations.
The two stores had similar layouts but there were some major differences between what they stocked.
As a child on Long Island, New York, I grew up going to one wholesale club with my parents: BJ's.
I loved running around the store, which seemed to carry anything you could ever want. Then, when I was in college in New Orleans, I'd tag along with friends to the Costco there, which was just as fun.
In the summer of 2024, I finally signed up to Costco myself, joining the 2.5 million other millennials and Gen-Zers who have decided it's the newest "hottest club."
In an earnings call at the end of last month, Costco's CFO Gary Millerchip said nearly half of the wholesaler's new members between June and August were under 40. He credited Costco's online sign-up option as a key driver.
I now live in New York City and, after joining Costco, assumed I would order products online, but that was before I learned there was a Costco in Manhattan. I couldn't quite grasp the concept of a Costco — which are more common in suburban areas — in the city: How could you transport the giant bulk items without a car?
I also wanted to know if a New York City Costco is the same as the suburban Costco I've visited in the past. Did both locations sell the same items? And would I see people on the city streets lugging giant packs of toilet paper?
In September 2024, I paid two Costcos a visit: the one in East Harlem, and one in the Long Island town of Westbury, which is about 33 miles outside New York City.
Here's what it was like to shop at both locations.
There are eight Costco locations on Long Island. When I visited the Westbury location on a Tuesday, the parking lot was packed.
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The shopping carts were in front of an attached but separate liquor store. In New York, grocery stores can't sell hard alcohol.
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After flashing my membership card and being waved in by an employee, I saw just how large this location is. It felt like an airplane hangar.
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One of the first sections I saw was a technology section with laptops and tablets.
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There are also plenty of huge TVs.
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From across the floor, I could see a hearing-aid center, which I didn't even know Costco had.
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This location was also offering flu shots.
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I wandered through the aisles, struck by how huge this place and its products were.
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It was selling gift cards for AMC, Instacart, and DoorDash. There was also a Topgolf section — there's one Topgolf location on Long Island.
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In the center of the store was the clothing section. It seemed endless, with sweaters, jackets, pants, activewear, and more.
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I was immediately drawn to the Costco merch. I ended up purchasing a sweatshirt for $19.99.
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The furniture section was also in the center, but Costco devotees say the layout changes constantly, making shopping a "treasure hunt."
I was taken aback to see that a giant couch was for sale. Would I find the same selection of furniture at the Manhattan store?
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Nearby was a large table filled with books. In June 2024, publishing execs said Costco would stop selling books except around the holidays, but clearly, this store didn't get the memo.
This location had self-checkout, which I hadn't noticed at the Long Island store.
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Overall, this store was smaller and lacked some items I'd seen in the suburbs, like big furniture, outdoor items, books, and plants. It makes sense that an urban store wouldn't stock most of these.
Gabbi Shaw/Business Insider
I might keep my Costco membership so I can get some items shipped, but buying in bulk seems difficult for anyone living in New York City.
Gabbi Shaw/Business Insider
Editor's note: A version of this story was published in October 2024 and was updated in October 2025.