Two United planes clipped each other at Boston airport, prompting another federal investigation

Tech Insider : Travel
United Airlines Boeing 737
Two United Airlines Boeing 737 clipped each

Philip Pilosian/Shutterstock

Enraged shoppers are seeking 'revenge' on companies as customer service satisfaction erodes

Tech Insider
Canceled flight travelers line for booking in front of a Southwest Airlines sign at Denver International Airport in Denver, Colorado
Southwest Airlines angered customers over the holiday season after it cancelled many of its flights and forced travelers to find other ways to visit family or get home.

Hyoung Chang/Getty Images

JetBlue combining with Spirit would make airfare more expensive, US says in lawsuit filed to block a merger

Tech Insider : Travel
Spirit/JetBlue merger.
The DOJ has filed a lawsuit to block JetBlue Airways' proposed $3.8 billion acquisition of Spirit Airlines.

Marcus Mainka/Shutterstock

Only 3 airlines guarantee parents can sit next to their children for free, new DOT dashboard shows

Tech Insider : Travel
A mother and daughter during meal time on a flight from Paris to New York.
A mother and daughter during meal time on a flight from Paris to New York.

Tim Clayton/Corbis via Getty Images

Southwest is experimenting with new ways to speed up boarding — starting with upbeat music and flashing lights to get passengers moving

Tech Insider
People walking at Hartsfield-Jackson Atlanta International Airport in Georgia
Passengers traverse a concourse at Hartsfield-Jackson Atlanta International Airport.

Elijah Nouvelage/Reuters

I flew on the world's only business class-only airline and it felt more like flying on a private jet across the Atlantic

Tech Insider : Travel
Flying on La Compagnie all-business class airline from Paris to New York — the loungers.
La Compagnie's small fleet of Airbus A321neo is fitted with only business class lounger seats — no economy here.

Taylor Rains/Insider

Delta pilots are getting a massive raise as airlines battle a persistent labor shortage

Tech Insider
Delta pilot picket.
Negotiations for a new contract started in April 2019, were paused for two years due to the coronavirus pandemic, and resumed in January 2022.

Lindsey Wasson/Reuters

American Airlines is the first US carrier to guarantee families sit together — or be punished by law

Tech Insider : Travel
American Airlines has added guaranteed free family seating into its customer service plan, meaning the DoT can take enforcement action if it does not upholds its commitment.
American Airlines has added guaranteed free family seating into its customer service plan, meaning the Department of Transportation can take enforcement action if the airline doesn't follow through.

Paul Bersebach/MediaNews Group/Orange County Register via Getty

Turkish Airlines put 'heroic' earthquake rescue dogs in the passenger cabin on their flights home — and even let some sit in business class

Tech Insider
A man sits in business class with a spaniel at his feet, and a Bernese mountain dog sits on a plane seat
Turkish Airlines said it carried dogs from countries including Thailand, Kyrgyzstan, Hungary, and China.

Turkish Airlines

US passport applications are backlogged again — with wait times as high as 11 weeks — just in time for Spring break

Tech Insider : Travel
A traveler carries his passport and declaration as he goes through U.S. Customs and Border Protection.
A traveler carries his passport and declaration as he goes through U.S. Customs and Border Protection.

Liz Hafalia/The San Francisco Chronicle via Getty Images

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