Talkdesk has launched proactive AI agents designed specifically for retail and financial services, moving the company from a platform that handles inbound customer queries to one that initiates outbound engagement autonomously. The new agents sit within Talkdesk’s Customer Experience Automation (CXA) platform and can be configured, tested, and deployed using templatised multi-agent workflows. The pitch […]
As enterprises race to embed generative AI into daily operations, security teams are confronting a new category of threats that traditional monitoring systems were never designed to handle. From AI-powered workflow automation to code generation and document analysis, enterprise AI platforms are rapidly becoming operational infrastructure. But with that shift comes a growing concern: organizations […]
ElevenLabs has struck a deal with Stan Lee Universe to add Stan Lee’s voice and likeness to its platform, making the late Marvel co-creator the latest deceased cultural icon to be digitally resurrected by AI. The partnership puts Lee’s voice on the ElevenLabs Iconic Marketplace for commercial licensing and on the Eleven Reader app, where fans […]
Zendesk has appointed Tifenn Dano Kwan as its new chief marketing officer, bringing in a veteran enterprise SaaS marketer as the company accelerates its pivot toward AI-powered customer service. Dano Kwan replaces Kelly Waldher, who joined the company from Google in 2023. The appointment comes at a defining moment for Zendesk. The company has spent […]
A study of 75,000 brands by SEO platform Ahrefs has found that YouTube mentions are the strongest correlated signal for whether a brand appears in AI-generated search results, outperforming every other factor the researchers tested across ChatGPT, Google AI Mode, and Google AI Overviews. YouTube mentions, defined as any time a brand name appears in […]
Amazon Web Services has launched a product that lets retailers build their own AI-powered shopping assistants using the same technology that powers Amazon’s Alexa for Shopping. The AWS Agentic Shopping Assistant packages architecture guidance, starter code, and hands-on support from AWS’s Generative AI Innovation Center into a solution that the company says can be deployed in […]
The Tel Aviv-founded defence-AI firm has closed a $31M Series B led by PSG Equity, bringing total funding to $60M as it scales US operations from Washington DC. Airis Labs, the defence-AI startup that has spent the past two and a half years operating in stealth, emerged publicly on Tuesday with $60m in total funding, […]
YouTube has announced that it will begin automatically detecting and labelling videos that contain significant photorealistic AI-generated content, using internal signals rather than relying on creators to disclose it themselves. The change marks a shift from the platform’s existing system, which has depended on voluntary creator disclosure since it launched in 2024. The automatic labels […]
For many participants across insurance and property ecosystems, current valuation challenges did not emerge from a single moment or event. Multiple economic cycles, demographic shifts, evolving construction practices, and changing consumer expectations have accumulated over time, creating a landscape that can sometimes feel difficult to fully trace. Limited visibility into how these layers developed has […]
