Sam's Club CEO says automating stores isn't a move to eliminate jobs

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Sam's Club CEO Chris Nicholas
Sam's Club CEO Chris Nicholas said he spent time stocking shelves and pricing items as a teenager in the UK.

Dominick Reuter/Business Insider

I visited Texas to see Sam's Club's store of the future. It was brimming with tech.

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Shoppers walk through the new AI gateways at Sam's Club in Grapevine, TX
Shoppers walk through the new AI gateways at Sam's Club in Grapevine, Texas.

Dominick Reuter/Business Insider

Sam's Club just opened its first new location in 7 years. It doesn't have any checkout lanes.

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A man pushes a shopping cart with a giant teddy bear through a blue metal entryway in a store.
Sam's Club CEO Chris Nicholas rolls his shopping cart through one of the company's AI-powered exits.

Dominick Reuter/Business Insider

Costco's members are getting younger as millennial and Gen Z shoppers flock to wholesale clubs

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A Costco Wholesale store in Colchester, Vermont, on November 13, 2023.
Costco added roughly 2.5 million Millennial and Gen Z household memberships last year.

Robert Nickelsberg/Getty Images

Gen Z's latest hot club is Costco

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A Costco Wholesale store in Colchester, Vermont, on November 13, 2023.
Costco and Sam's Club have become destinations for Gen Z shoppers who want to save money.

Robert Nickelsberg/Getty Images

Sam's Club is winning over Gen Z shoppers with convenience, and that could spell trouble for Costco

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Sam's Club scan and go
Sam's Club CEO Chris Nicholas said the Walmart-owned company has grown its Gen Z membership by 68% in the past two years.

Mary Meisenzahl/Insider

Sam's Club says getting rid of physical receipt checks at the door has been a big success

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A person passes through new shopping cart scanning tech at Sam's Club.
Sam's Club says its new AI-powered exit tech is now in more than 120 locations where it's speeding up the checkout process.

Walmart

Sam's Club CEO wants to use AI-powered cart scanners to ring you up automatically

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A person passes through new shopping cart scanning tech at Sam's Club.
Sam's Club members must ring up their totals using the company's phone app before heading to the exits, but that's going to change.

Walmart

Costco and Sam's Club shoppers are rushing to buy a $150 dupe of an Anthropologie mirror that costs $1,200

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Anthropologie mirror
The Luisa Mirror.

Anthropologie

Sam's Club will stop checking receipts at the door — and instead use AI to snap photos of your shopping cart

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A person passes through new shopping cart scanning tech at Sam's Club.
Sam's Club's new gateways are equipped with an array of cameras and sensors that capture images of the shopper's cart and processes them with computer vision.

Walmart

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