Marriott says Sonder tried to use guest safety as 'bargaining chip' in last-minute plea for cash

Tech Insider : Travel, Business, Style
Marriott logo.
Marriott ended its licensing agreement with Sonder earlier this month.

picture alliance/dpa/picture alliance via Getty Images

It's official. Sonder files for bankruptcy after its Marriott breakup.

Tech Insider : Travel, Travel, Business
Facade and entrance signage for Marriott Marquis hotel with logo visible, San Francisco, California, August 29, 2025. (Photo by Smith Collection/Gado/Getty Images)
Marriott is asking its affected Sonder guests to ask their credit card companies for refunds.

Smith Collection/Gado/Getty Images

Marriott-Sonder guests are scrambling for refunds — expert explains how to get your money back

Tech Insider : Travel, Travel, Business
Facade and entrance signage for the Marriott Marquis hotel, with the logo visible, in San Francisco, on August 29, 2025.
Marriott guests said they were left stranded, overcharged, and some ignored after Sonder's sudden collapse.

Smith Collection/Gado/Getty Images

Sonder employees describe chaos after Marriott breakup: Confusion, crying guests, and no severance

Tech Insider : Travel, Business
Sonder's brand new Maisonneuve building.
Sonder's brand new Maisonneuve building.

Business Wire/AP

The Marriott-Sonder meltdown is a prime example of how not to handle a crisis, 2 public relations experts say

Tech Insider : Travel, Business
The logo and lettering of the Marriott hotel chain can be seen on a hotel of the US hotel company Marriott International in Munich (Bavaria) on February 18, 2025.
Crisis communications experts said not much went right in the Marriott-Sonder fallout.

Matthias Balk/picture alliance via Getty Images

Sonder cofounder said pulling off Marriott deal was the 'hardest thing' he's ever done. Now he's left shocked.

Tech Insider : Travel, Travel, Business
Francis Davidson Sonder
Francis Davidson, CEO of Sonder

Sonder

Rental companies are trying to snap up clients after the Marriott-Sonder implosion

Tech Insider : Travel, Business
High angle shot of mother relaxing on sofa with her son and daughter and drinking juice together during summer vacation
Apartment rental companies are offering discounts to guests affected by the Marriott-Sonder breakup.

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I proposed in Montreal. On one of the happiest days of my life, Marriott kicked us out of our Sonder hotel.

Tech Insider : Travel, Business
Ethan Werchniak proposed to his girlfriend in Montreal.
Ethan Werchniak proposed to his girlfriend in Montreal.

Ethan Werchniak

The Marriott-Sonder debacle continues: Marriott tells booted guests to beg their credit card companies for a refund

Tech Insider : Travel, Business
Facade and entrance signage for Marriott Marquis hotel with logo visible, San Francisco, California, August 29, 2025. (Photo by Smith Collection/Gado/Getty Images)
Marriott is asking its affected Sonder guests to ask their credit card companies for refunds.

Smith Collection/Gado/Getty Images

Rage and ruined holidays: how the Marriott-Sonder meltdown unraveled into chaos for customers

Tech Insider : Travel, Business
Guests staying at Sonder properties had to vacate on short notice.
Guests experienced chaos and mismanagement at Sonder's properties.

Paul Strack, April Walloga

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