The Marriott-Sonder debacle continues: Marriott tells booted guests to beg their credit card companies for a refund

Tech Insider : Travel, Business
Facade and entrance signage for Marriott Marquis hotel with logo visible, San Francisco, California, August 29, 2025. (Photo by Smith Collection/Gado/Getty Images)
Marriott is asking its affected Sonder guests to ask their credit card companies for refunds.

Smith Collection/Gado/Getty Images

Rage and ruined holidays: how the Marriott-Sonder meltdown unraveled into chaos for customers

Tech Insider : Travel, Business
Guests staying at Sonder properties had to vacate on short notice.
Guests experienced chaos and mismanagement at Sonder's properties.

Paul Strack, April Walloga

I'm a single mom who took my kids to Europe for the first time. The Marriott-Sonder fiasco derailed our dream vacation.

Tech Insider : Travel, Business
Jessica Barnes and her children in Barcelona.
Jessica Barnes took her children on their dream vacation to Europe, but their first stop was ruined by the Marriott-Sonder breakup.

Jessica Barnes

Airbnb rival Sonder Holdings to file for bankruptcy after Marriott ends partnership

Tech Insider : Business
Shower and tub in a hotel room
JW Marriott Residences at Reston Station

Benjamin C Tankersley/For The Washington Post

Marriott broke up with apartment manager Sonder. Now, guests who've been booted are scrambling.

Tech Insider : Travel, Business
Room with two king beds at the Westin Carlsbad Resort and Spa, a Marriott hotel in Carlsbad, California, December 26, 2022.
Marriott and Sonder have ended their licensing agreement.

Smith Collection/Gado/Getty Images

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