ChatGPT and Generative AI in Insurance: Reality, Hype, What's Next, and How to Prepare

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ChatGPT, a conversational AI model built by OpenAI, is the most talked-about technology of 2023. And it has piqued the interest of insurance industry leaders. But where exactly will ChatGPT, and generative AI broadly, have the greatest impact? And what are its most and least promising use cases?

Analyst Estimates: Provider and Consumer Interest in Select Generative AI Applications in Insurance

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A headshot of Jasmine Cheng, the founder of TopKnack, a boutique recruiting firm.
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