A nurse sued for $55,000 in student loans is navigating a court battle on her own: 'I'm just trying my best to juggle it'

Tech Insider : Economy, Business, Style
Photo collage featuring Hannah Bates and Private Student Loan elements.
Hannah Bates was sued by her student-loan lender over her private loans.

Nic Antaya, Alyssa Powell/BI

Hannah Bates didn't believe the email.

Inside a mom's legal battle to turn her $55,000 student-loan balance to $0

Tech Insider : Economy, Business, Style
Photo collage featuring Ashley Carlson and Private Student Loan elements.
Ashley Carlson was sued by her private student-loan lender SoFi. Now, she's fighting for her balance to be discharged.

Hannah Latham, Alyssa Powell/BI

When 'no one is minding the store' for student-loan borrowers

Tech Insider : Economy, Business
Photo collage featuring a woman holding a folder of documents and a student in a graduation cap and gown, surrounded by Private lending elements.
Student-loan borrowers are facing a maze of confusing rules as President Donald Trump's repayment overhaul goes into effect.

Hannah Latham for BI; Getty Images; Alyssa Powell/BI

Their student-loan lender said their debt was gone. The lawsuit said otherwise.

Tech Insider : Economy, Business, Style
Photo collage featuring Ashley Carlson, Hannah Bates, and Student Loan Document.

Hannah Latham, Nic Antaya for BI; Alyssa Powell/BI

This is the first story in Business Insider's new series, "Student debt spiral," examining the companies, policies, and financial pressures reshaping how Americans navigate college loans.

Subscribe to student-debt-spiral