'Botshit' is an example of how AI is making customer service worse

Tech Insider : Economy, Economy, Technology
AI robot with customer service headset and speech bubble with poop emoji
Botshit is a term that describes when chatbots spew incorrect information and provide false references to back up inaccurate claims.

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Elon Musk predicts universal basic income will take off once AI replaces workers. Read his 8 best quotes about UBI.

Tech Insider : Economy, Technology
Elon Musk
Elon Musk

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The US military is 'alarmingly slow' at delivering new weapons, making it tougher to keep its edge against top threats, watchdog finds

Tech Insider : Technology
US Army soldiers fire the M777 howitzer at Fort Sill.
US Army soldiers fire the M777 howitzer at Fort Sill.

Jake Epstein/Business Insider

White Castle is taking drive-thru orders using an AI voice system that claims to be more accurate than a human

Tech Insider : Technology
An exterior view of a White Castle restaurant, April 12, 2018 in the Queens borough of New York City
White Castle says the aim is to free up time for staff and make sure customers don't feel rushed placing their orders.

Drew Angerer/Getty Images

We blind-tested AirPod dupes. Here are the ones we liked

Tech Insider : Technology

AirPod competitors are pouring into the wireless earbud industry, challenging Apple’s seat on the throne. We tried out cheaper AirPod dupes to see how they stack up against the real thing.

Talent sourcing has never been easier with this AI-powered recruitment product. Here's how it works.

Tech Insider : Technology
Man pointing at board during business meeting

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Build IT explores digital transformations that are developing information technology across industries

Tech Insider : Technology
Build IT series: An office located on a dynamic and transforming framework, featuring a Tetris-inspired design with shifting shapes in the platform to convey the sense of a constantly evolving digital and technology-driven work environment

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30 products that haven't been around for as long as you'd think

Tech Insider : Technology
iPhone 2007
An iPhone in 2007.

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AI chatbots spew out nonsense too often. But there's a solution: retrieval-augmented generation.

Tech Insider : Technology
A digitally generated image of abstract AI data chat icons flying over a digital surface with codes.

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Everyone's talking about AI, but marketers shouldn't overlook other emerging tech innovations like 5G and robotics

Tech Insider : Technology
Tim Cook with the Apple Vision Pro at an unveiling event
Technology innovation like the Apple Vision Pro are important for marketers to understand and incorporate into their strategies.

Justin Sullivan/Getty Images

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