AI

AI was supposed to revolutionize customer service. Morgan Stanley's interns aren't buying it.

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Call center worker

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How home-care company Griswold reduced employee turnover by 20% with the help of AI

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A Griswold employee and an older client sit at a table, assembling a puzzle.
Griswold provides in-home care services to clients across the US.

Griswold

Prosecutors used an AI tool to send a man to prison for life. Now the person who created it is under investigation.

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AI Hand holding a scale.

Getty Images; Jenny Chang-Rodriguez/BI

In America, when you're charged with a crime, you're afforded the right to face your accuser. But what happens when your accuser isn't human?

Dell lays off some managers and sales staff to get 'leaner' amid a 'modernization'

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The blue Dell logo on a white light box hangs from a ceiling in a large hall.
Dell is making more layoffs as part of a restructuring.

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Apple wants to rewire search with AI — and that may help cut the Google cord

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Apple CEO Tim Cook.
Apple CEO Tim Cook is betting consumers will increasingly use its AI for search queries.

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Knime is using AI to build low-code data analytics tools. Check out the pitch deck the startup used to raise $30 million in funding.

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Michael Berthold
Knime co-founder and CEO Michael Berthold.

KNIME

Sweaty, desperate, and sad: Big Tech is giving off divorced dad energy

Tech Insider : Economy
Photo illustration of a beer can, ashtray and hat.

Getty Images; Jenny Chang-Rodriguez/BI

Silicon Valley is filthy with divorced-dad energy.

The core crew that helped Sam Altman start OpenAI has dwindled from 10 to 2

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Elon Musk attending a joint meeting of Congress; OpenAI CEO Sam Altman walking in the US Capitol; OpenAI president Greg Brockman at the White House.
Elon Musk, Sam Altman, and Greg Brockman were part of OpenAI's 11 founding members. Musk left the company's board in 2018.

OpenAI just lost 3 key leaders

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OpenAI CEO Sam Altman on a green background
OpenAI CEO Sam Altman's company is using a "we're incompetent" defense in its dustup with Scarlett Johansson.

Credit line: Andrew Caballero-Reynolds/ Getty Images; Isabel Fernandez-Pujol/ BI

AI won't kill your computer science degree, professors say

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A college graduate being pulled by a robotic hand

Tyler Le/BI

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