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- AI has been touted as a great way to make customer service call centers more efficient.
- Morgan Stanley asked its (human) interns about this.
- Their answers were not pretty. It's another warning about AI realities for the tech industry.
Is artificial intelligence actually useful in the real world. Is it worth paying extra for this technology?
One positive answer is supposed to come from customer service call centers, where AI has the potential to either replace or supplement legions of human employees handling questions from confused and sometimes grumpy consumers.