How a grand attempt to improve airline travel backfired — and ended up turning flying into a total nightmare

Tech Insider : Economy, Politics, Travel
aerial view of a plane with the top rolled open like a sardine tin to reveal a crowd of people inside
Shortsighted decisions that prioritized efficiency and price cuts over quality and comfort have made air travel and airline customer service a total mess.

Getty; Marianne Ayala/Insider

It all started with one dumb law

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