Update, 7:50 p.m. ET: AT&T says the issue has now been fixed, telling Gizmodo over email, “We collaborated with the other carrier to find a solution and appreciate our customers patience during this period.” The original article remains below.
AT&T is sorry for the recent outage that left some customers without service for up to 12 hours. To make up for it, the company will give those affected a $5 credit that will count towards their next bill, though that doesn’t seem like nearly enough for many ticked-off AT&T users.
AT&T issued a statement Thursday night to explain that the telecom’s widespread network outage earlier in the day wasn’t caused by a cyberattack.