Two lawsuits filed by an activist organization allege a conspiracy between county governments in Michigan and prison phone companies. This conspiracy has involved a “quid pro quo kickback scheme” that eliminated in-person visits at prisons to boost profits for the companies, the litigation claims. As part of the…
Google’s testing a new feature called “Talk to a Live Representative” that will contact businesses for you, navigate their phone trees, wait on hold, and then call you when a real human being is ready to chat. It could solve one of the more frustrating parts of dealing with corporations, and it brings us one step…
