How a grand attempt to improve airline travel backfired — and ended up turning flying into a total nightmare

Tech Insider : Economy, Politics, Travel
aerial view of a plane with the top rolled open like a sardine tin to reveal a crowd of people inside
Shortsighted decisions that prioritized efficiency and price cuts over quality and comfort have made air travel and airline customer service a total mess.

Getty; Marianne Ayala/Insider

It all started with one dumb law

American Airlines flight crew involved in a near collision with a Delta plane at JFK 'refused' to sit down for recorded interviews with authorities

Tech Insider
American Airlines jet at LaGuardia
American Airlines crew involved in near-miss 'refused' recorded interviews with the federal safety board.

Bruce Bennett/Getty Images

JFK airport's new terminal will be powered by a microgrid and the largest rooftop solar array in New York City

Tech Insider
An aerial rendering of the new international terminal at JFK.
A rendering of John F. Kennedy International Airport's new $9.5 billion terminal, which began construction last year.

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