CheatGPT: the hidden wave of employees using AI on the sly

Tue, 08/01/2023 - 05:37

A women sits at an office desk typing on the computer. At the focal point of the illustration is a vibrant textured square that shows here gleefully using AI on her desktop. But outside of the square, she looking furtively over her shoulder, just in case someone finds out she's breaking company policy — A lot of people are secretly using tools like ChatGPT to get ahead at work — even though their companies have banned AI.
Arantza Pena Popo/Insider

The hidden wave of employees using AI on the sly

For the most part, Blake doesn't mind his job as a customer-benefits advisor at an insurance company. But there's one task he's always found tedious: scrambling to find the right medical codes when customers call to file a claim. Blake is evaluated in part on the amount of time he spends on intake calls — the less, the better — and the code-searching typically takes him two or three minutes out of a 12-minute call.