Kevin Dietsch
- It's not everyday you see a CEO take a customer service call.
- Apple's Tim Cook helped a caller with an iPhone decision during a "CBS Sunday Morning" interview.
- You guys thought I'd screw it up," he jokingly told onlooking Apple employees after the call.
It's not everyday that the CEO of a Fortune 500 company works the customer service line — even if it is just for a PR stunt.