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Losses from customers stealing products at retailers were only slightly higher than those from theft by employees in 2022, according to data from the National Retail Federation.
  • Retail companies have reported billions of dollars in losses from theft by citing shrink numbers.
  • But shrink isn't just theft. It's a bit more complicated.
  • Retailers may be pointing to theft to prompt government action or distract from operational issues.

If you listen to major retailers talk about theft, one word comes up again and again: shrink.