Customer stands at counter with Amazon sign inside Kohl's store
Kohl's and Amazon inked a deal in 2019 that allows Amazon customers to return items to Kohl's stores.
  • Major retailers occasionally offer a surprising option to customers for some returns: just keep it.
  • In some cases, it doesn't make financial sense to process the return, especially for small purchases.
  • Walmart, Target, and Amazon are some of the major brands that offer so-called returnless refunds.

Picture this: you order a sweater online, it arrives at your house, and it's not the color you ordered. You go to return it and the retailer surprises you by saying something like, "We'll refund you, but don't bother sending it back."