Walmart's facial ID tool to combat fraudulent Spark delivery drivers is kicking legitimate workers off the app

• Walmart has spent months testing and rolling out a facial recognition tool to verify its Spark drivers.
• But some say the feature didn't recognize them, leading Walmart to deactivate their accounts.
• Some Spark drivers appear to be using accounts under other peoples' names, Business Insider previously reported.

Last Thursday, Walmart's Spark app prompted Chastity Lopez to take a picture of her face to verify that she was the one using her account.