Walmart agrees to pay $16 million to Spark delivery drivers as part of settlement over claims it misled them on pay

Tech Insider : Business, Economy
Customers walk through a Walmart parking lot, with cars in the foreground and a white-and-yellow Walmart sign mounted on a wall of the store painted blue
Walmart agreed to pay $100 million, including millions to Spark delivery workers, to settle FTC claims.

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Gig workers are fed up with being treated as second-class citizens by store workers

Tech Insider : Economy
Instacart gig worker delivery during coronavirus pandemic
Delivery gig workers say they some store employees treat them like second-class citizens.

Evelyn Hockstein/The Washington Post via Getty Images

Some Walmart Spark drivers are getting hundreds of dollars in tips they never received due to the retailer's buggy system

Tech Insider : Economy
walmart
Some Spark drivers are getting hundreds of dollars in "adjustment payments" for tips they never received.

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Some Walmart stores are limiting self-checkout lanes just for Spark drivers and Walmart+ customers

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A Walmart self-checkout kiosk with a camera and yellow

Insider Source

I worked in a call center for Walmart Spark workers. I got reprimanded for giving drivers tips they had earned, and most calls were frustrating and scripted

Tech Insider : Economy
Walmart store front
Dominique Anderson, a support agent for Walmart's Spark delivery service, said drivers often complained about missing tips.

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Walmart says hackers took over some Spark drivers' accounts and had access to their Social Security numbers

Tech Insider
A silver-colored Hummer sits outside of a Walmart in New Jersey as customers walk along the side of the store. The white
Hackers reportedly got access to about 200 Walmart Spark accounts.

SIDDHARTH CAVALE/Reuters

Hackers are targeting Walmart Spark drivers' accounts and using them to shop for the delivery service, drivers say

Tech Insider
A customer wearing a warm hat, a scarf, and other winter clothing pushes a cart through the aisles of a Walmart store in Chicago. In the middle of the aisle sit pallets of laundry detergent and cleaning supplies, and a sign that reads
Some Walmart Spark drivers say their other people appear to be using their accounts.

Kamil Krzaczynski/Reuters

Walmart offered to pay Spark drivers as little as 52 cents per order after a 'temporary' app issue

Tech Insider
A Walmart cart in a parking lot
Walmart Spark drivers say pay has declined from highs early in the pandemic.

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Walmart's facial ID tool to combat fraudulent Spark delivery drivers is kicking legitimate workers off the app

Tech Insider
A customer loading shopping into the back of a car in the parking lot of a Walmart store
A customer in the parking lot of a Walmart store

AP Photo/Julio Cortez

Why is your grocery delivery taking so long? Your driver has 2 other deliveries.

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A shopper wearing a baseball cap loads several cases of bottled water onto an orange flat-bed cart at a Costco store.
Shoppers for Instacart, Walmart Spark, and other gig delivery services say batching orders weighs down their earnings.

PATRICK T. FALLON/AFP via Getty Images

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