Delivery drivers say more customers are asking: Did you actually get my tip?

Tech Insider : Economy, Business
A pedestrian walks on a sidewalk while carrying a red DoorDash-branded insulated bag.
DoorDash and Walmart Spark delivery workers are talking to customers about their tips.

Bloomberg/Getty Images

Walmart is starting to deliver restaurant meals with your grocery order

Tech Insider : Business, Economy
Customers walk in the parking lot of a Walmart store with plants on shelves outside of the main entrance.
Walmart has started asking some Spark delivery workers to deliver customers' restaurant orders.

Scott Olson/Getty Images

We asked 12 gig workers how much they made in 2025. The answers varied wildly.

Tech Insider : Economy, Business, Travel
Daniel Mondragon

Matthew DeFeo for BI

Gig workers and the companies that pay them often talk about earnings in hourly terms.

That doesn't tell the full story, though.

Walmart agrees to pay $16 million to Spark delivery drivers as part of settlement over claims it misled them on pay

Tech Insider : Business, Economy
Customers walk through a Walmart parking lot, with cars in the foreground and a white-and-yellow Walmart sign mounted on a wall of the store painted blue
Walmart agreed to pay $100 million, including millions to Spark delivery workers, to settle FTC claims.

Paul Weaver/SOPA Images/LightRocket via Getty Images

Gig workers are fed up with being treated as second-class citizens by store workers

Tech Insider : Economy
Instacart gig worker delivery during coronavirus pandemic
Delivery gig workers say they some store employees treat them like second-class citizens.

Evelyn Hockstein/The Washington Post via Getty Images

Some Walmart Spark drivers are getting hundreds of dollars in tips they never received due to the retailer's buggy system

Tech Insider : Economy
walmart
Some Spark drivers are getting hundreds of dollars in "adjustment payments" for tips they never received.

Joe Raedle/Getty Images

Some Walmart stores are limiting self-checkout lanes just for Spark drivers and Walmart+ customers

Tech Insider
A Walmart self-checkout kiosk with a camera and yellow

Insider Source

I worked in a call center for Walmart Spark workers. I got reprimanded for giving drivers tips they had earned, and most calls were frustrating and scripted

Tech Insider : Economy
Walmart store front
Dominique Anderson, a support agent for Walmart's Spark delivery service, said drivers often complained about missing tips.

Scott Olson/Getty Images

Walmart says hackers took over some Spark drivers' accounts and had access to their Social Security numbers

Tech Insider
A silver-colored Hummer sits outside of a Walmart in New Jersey as customers walk along the side of the store. The white
Hackers reportedly got access to about 200 Walmart Spark accounts.

SIDDHARTH CAVALE/Reuters

Hackers are targeting Walmart Spark drivers' accounts and using them to shop for the delivery service, drivers say

Tech Insider
A customer wearing a warm hat, a scarf, and other winter clothing pushes a cart through the aisles of a Walmart store in Chicago. In the middle of the aisle sit pallets of laundry detergent and cleaning supplies, and a sign that reads
Some Walmart Spark drivers say their other people appear to be using their accounts.

Kamil Krzaczynski/Reuters

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