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- Vision Pro users who got locked out of their headset may need to bring it back to the Apple store.
- That way, Apple can erase and reset the Vision Pro so users can create new passcodes.
- Apple didn't say if it plans to allow users to reset their passcodes.
Did you forget the passcode to your Apple Vision Pro? You may need to bring it back to the Apple store to have it reset.
Since Apple released its highly anticipated mixed reality headset last Friday, some users have reached out to Apple support to figure out what to do if they got locked out of their Vision Pro after putting in the wrong passcode too many times, Bloomberg first reported.
Apple's support staff's response: bring the Vision Pro to the Apple Store support — or mail it to AppleCare — so the headset can be erased and reset.
"I have tried to enter the password that I thought I had set this morning multiple times but at this point I am now locked out for an hour," one Vision Pro user wrote on an Apple discussion forum on the day of its release. "Is there a method to reset the Vision Pro when the login password is forgotten?"
Users who forgot their passcode wrote that Apple support didn't know how to address the issue. Some wrote online that they waited between an hour to an hour and a half to speak to an Apple representative.
"I called apple support and they do not know how to reset it either…. they are calling a local store on my behalf to see if anyone there knows," a person who claims to own a Vision Pro wrote on Reddit last Friday.
After finally getting in touch with Apple, representatives suggested that users bring their headsets to the Apple store, according to the forums.
Apple didn't immediately respond when asked if a future software update would allow Vision Pro users to reset their passcode on their own.
Apple Vision Pro customers, according to Bloomberg, are also contacting Apple's support staff after struggling to set up Optic ID — a feature that scans a user's eye to unlock the device — as well as the headset's own Apple Music app.
These issues with the Vision Pro appear to be the first ones that have come to light since Apple's splashy release.
First impressions of the Vision Pro were mixed. Some techies who demoed the headset at the store said they were shocked — and almost moved to tears — by its spatial computing capabilities like immersive entertainment. Others complained that the headset was too heavy and needed to take it off to let their faces breathe.
Business Insider's own Jordan Hart tested out the device and said the Vision Pro's immersive viewing feature blew her away, even if the headset started to feel heavy after use.
Around 200,000 Vision Pro headsets were reportedly sold when preorders opened in mid-January.