iStock; Alyssa Powell/BI
When Josh Holbrook, a software engineer in Alaska, was laid off in January, he didn't expect to spend too much time looking for a new job. He certainly didn't think he'd need to relearn the job-hunt process.
A few weeks into his search, however, Holbrook found himself out of his depth. Instead of speaking with a human recruiter at a local healthcare organization, he was screened by an AI chatbot. His résumé, created nearly a decade ago in a technical format popular among academics, was incompatible with new automated recruitment platforms. He signed up for a professional service to update it in an AI-friendly format.
"The experience was completely novel," Holbrook told me. "I've never seen that before."