Inside Marc Benioff's big bet on generative AI

Tech Insider : Business, Environment, Technology
A cracked Salesforce AI robot wearing a customer service headset, facing a computer screen displaying help prompts.

Getty Images; Alyssa Powell/BI

Last fall, Salesforce debuted an AI agent so remarkably human-like it seemed like a vision from the future.

Trump calls off planned 'surge' of federal forces in San Francisco after talking to Jensen Huang and Marc Benioff

Tech Insider : Politics, Business, Technology
Trump and Jensen Huang at the White House
Trump said he made the decision after speaking with NVIDIA CEO Jensen Huang, among others.

Jim Watson / AFP via Getty Images

Marc Benioff apologizes after saying Trump should send National Guard troops to San Francisco

Tech Insider : Business
Marc Menioff at the World Economic Forum
Marc Benioff has apologized for his National Guard comments

Halil Sagirkaya/Anadolu via Getty Images

Marc Benioff says AI won't replace sales — and that Salesforce is still hiring thousands of salespeople

Tech Insider : Business
Salesforce CEO Marc Benioff is pictured.
Salesforce CEO Marc Benioff said he recently hired between 3,000 and 5,000 salespeople.

Darron Cummings/AP

Salesforce CEO Marc Benioff says AI innovation is 'far exceeding' customer adoption

Tech Insider : Business
55th annual World Economic Forum (WEF) meeting in Davos
Marc Benioff, CEO of Salesforce, believes that not enough companies have figured out how to effectively adopt AI.

Yves Herman/REUTERS

Marc Benioff says Salesforce has cut 4,000 roles in support because of AI agents

Tech Insider : Business
Marc Benioff, founder, chairman and co-CEO of Salesforce, speaks at an Economic Club of Washington luncheon in Washington, DC, on October 18, 2019
Marc Benioff, founder, chairman and co-CEO of Salesforce, speaks at an Economic Club of Washington luncheon in Washington, DC, on October 18, 2019

NICHOLAS KAMM/AFP via Getty Images

Marc Benioff says he's 'extremely suspect' of those buying into AGI 'hypnosis'

Tech Insider : Business, Crypto, Technology
Marc Benioff is pictured.
Marc Benioff said that the promise of AGI was a "TK"

Halil Sagirkaya/Anadolu via Getty Images

Marc Benioff says Big Tech's 'excessive' AI spending is a 'race to the bottom'

Tech Insider : Business
Marc Benioff speaking on a panel at the World Economic Forum wearing a black suit and black shirt
Marc Benioff says some of Salesforce's competitors are overdoing it with their spending on AI.

FABRICE COFFRINI/ Getty Images

Marc Benioff says humans are already working alongside AI agents

Tech Insider : Business, Technology
Marc Benioff
Salesforce CEO Marc Benioff has repeatedly criticized Microsoft Copilot.

Arturo Holmes/Getty Images

Marc Benioff ruptured his Achilles tendon. He doesn't give a 'Fakarava' as Agentforce hope sends Salesforce stock to record.

Tech Insider : Business, Technology
Marc Benioff at an event, wearing a black suit and bow tie.
Marc Benioff, the CEO and cofounder of Salesforce.

Sean Zanni/Patrick McMullan via Getty Images

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