How marketers are using AI to make the customer-service experience faster, more targeted, and more reliable

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Nestlé plans to close an infant formula factory due to China's plunging birth rate

Tech Insider
Nestle CEO Ulf Mark Schneider speaks during the Nestle shareholders meeting in Lausanne, Switzerland, April 6, 2017. REUTERS/Denis Balibouse
Nestle CEO Schneider speaks during a Nestle shareholders meeting in Lausanne

Thomson Reuters

Starbucks sues worker union, saying customers are 'chastising' the coffee chain and vandalizing stores over pro-Palestinian social media posts

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Starbucks customers wait in line.
Starbucks is suing a worker union following social media posts related to the Israel-Hamas war.

SOPA Images/Getty Images

The life and career of departing Costco CEO Craig Jelinek, who's worked at the retail giant since the '80s – and eats its famous $1.50 hot dog plain

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Costco CEO W. Craig Jelinek
Costco CEO Craig Jelinek will step down after more than a decade in the role.

Nati Harnik/AP

Costco CEO Craig Jelinek stepping down after a decade in the role

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Costco CEO W. Craig Jelinek
Costco CEO Craig Jelinek greets a guest during a ribbon cutting event in 2019.

Nati Harnik/AP

Americans are planning to spend way more on holiday shopping this year

Tech Insider : Economy
Rockefeller Center
Americans plan to spend more and make bigger purchases this holiday season.

Joey Hadden/Insider

These 53 college towns 'eat the most Chipotle' — and the chain will reward them by staying open until midnight on Halloween

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Chipotle is expanding its late-night hours on Halloween at select college towns.
Chipotle is expanding its late-night hours on Halloween at select college towns.

Chipotle

HomeGoods is abruptly shutting down its online shopping site

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North Miami Beach, Florida, TJ Maxx and HomeGoods, woman in face mask shopping in kitchen cooking pans aisle
After October 21, customers will no longer be able to shop HomeGoods online.

Jeffrey Greenberg/UCG/Universal Images Group via Getty Images

I visited Chip City and could see why this cookie chain backed by Shake Shack's founder is rapidly expanding to new cities

Tech Insider
composite image: the author holds up a cookie and a close up of the cookie broken in half
I went to Chip City in Astoria, Queens, to see why the cookie chain is popular.

Jennifer Ortakales Dawkins/Insider

More than 2,800 stores are closing across the US in 2023. Here's the full list.

Tech Insider
Store closing signs at a checkout counter of a Bed Bath and Beyond.
Bed Bath & Beyond closed 896 stores in 2023.

Ben Tobin

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