A Rivian buyer got his dream car after a 3-year wait. Days later, the car was dead and he faced a $2,100 bill.

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Chase Merrill's Rivian stuck in a snow drift.
Rivian is learning more about customer service as it ramps up production.

Chase Merrill

Matte car colors in muted earth tones are suddenly taking over — but the trendy paints come at a cost

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Rivian Earth Tones
Rivian launched its "Earth Tones" palette in 2022, inspired by "greens from Pacific Northwest forests" and "reds and oranges from Colorado hills and canyons."

Rivian

I drove luxury SUV's from Rivian and Mercedes — here's why I'd go with the startup over the competition

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The Rivian R1S and Mercedes-Benz EQS SUV electric SUVs.
The Rivian R1S brings ruggedness and quirky features, while the Mercedes-Benz EQS SUV delivers leather-bound opulence.

Tim Levin/Insider

A YouTuber charged a non-Tesla EV at a Supercharger and it 'descended into chaos'

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A Tesla Model 3 charges at a Supercharger.
Marques Brownlee took a non-Tesla to a Supercharger.

Paul Hennessy/NurPhoto via Getty Images

Rivian is forcing some customers to wait years for their vehicle deliveries — and it risks alienating them at a critical time in its fight to become the next Tesla

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Rivian manufacturing
Rivian presented mixed results for the fourth quarter on Tuesday, losing less per share than analysts had expected, but falling short of revenue estimates.

Rivian

Tesla rival Rivian's stock sinks 13% after the EV maker's output forecast comes in well below expectations

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Rivian EVs
Rivian recalled 13,000 of its vehicles on Friday.

Justin Sullivan / Staff / Getty

How Rivian went from Wall Street darling to another struggling EV startup

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rivian pickup truck looking at the edge of a cliff surrounded by two rivian charging stations, framing blue, green, and orange photo snippets of a Rivian factory, IPO, and Amazon truck

Rivian; Marianne Ayala/Insider

Tesla cofounder's advice to EV startups: Don't try to be Tesla

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Martin Eberhard says EV startups need to stop trying to be like Tesla and find their own market.
Martin Eberhard has some simple advice for EV companies: Don't try to beat Tesla by competing head-on with similar cars.

Getty

Traditional automakers have one huge leg up on EV startups: A nationwide network of shops ready to service cars

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A Tesla showroom and service center, in Burbank on Friday, Sept. 4, 2020 in Burbank, CA.
As EV startups like Rivian get more cars on the road, the question is whether they'll find the same success servicing their vehicles as Tesla has.

Kent Nishimura / Los Angeles Times via Getty Images

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