McDonald’s is ending a two-year-old partnership with IBM to test AI’s ability to replace drive-thru workers at more than 100 restaurants, according to Restaurant Business. The world’s largest fast-food company is reportedly pulling the technology later in July.
McDonald’s AI-powered drive-thru ordering system is apparently missing the mark, at least according to social media. Videos posted to TikTok are illustrating just how woefully ill-prepared automation is at taking fast food orders, and how woefully ill-prepared humans are to deal with it.
