Passengers flying from Italy to the UK took a detour to northern Africa because the airline had to deliver a part for another plane

Tech Insider
A Tui 737 MAX 8 plane lands.
A TUI 737 MAX 8 plane lands.

Julian Stratenschulte/picture alliance via Getty Images

An airline founder flew to an airport to personally apologize to passengers after they got stuck there overnight, reports say

Tech Insider : Travel
Chang Kuo-wei seen with a Starlux Airlines model aircraft
Chang Kuo-wei flew to Tokyo Narita Airport to apologise to Starlux passengers.

Getty Images

Airlines could soon be forced to pay you if your flight is delayed or canceled

Tech Insider : Politics
US President Joe Biden walks to Air Force One at Munich Airport June 28, 2022,
In Europe, airline passengers are guaranteed cash compensation of up to 600 euros if their arrival is delayed by more than three hours.

BRENDAN SMIALOWSKI/AFP via Getty Images

Southwest flights resume after being grounded over 'technology issue'

Tech Insider
Southwest Airlines Boeing 737 at Austin International Airport, Texas
A Southwest Airlines Boeing 737 at a gate in Austin, Texas

George Rose/Getty Images

These are the best and worst US airlines for on-time performance in 2022, according to DOT data — see the list

Tech Insider : Travel
Delta air lines
Delta Air Lines was the most timely airline in 2022.

Shutterstock / Markus Mainka

A SkyWest flight attendant burst into tears after arguing with a colleague over a seat change, then both stormed off the plane, report says

Tech Insider
SkyWest plane parked
A SkyWest plane in Phoenix, Arizona.

Daniel Slim/Getty Images

How a grand attempt to improve airline travel backfired — and ended up turning flying into a total nightmare

Tech Insider : Economy, Politics, Travel
aerial view of a plane with the top rolled open like a sardine tin to reveal a crowd of people inside
Shortsighted decisions that prioritized efficiency and price cuts over quality and comfort have made air travel and airline customer service a total mess.

Getty; Marianne Ayala/Insider

It all started with one dumb law

Airline passengers endured a 13-hour flight to nowhere after their plane to New Zealand was forced to turn back mid-flight

Tech Insider : Travel
Emirates Boeing 777-300ER airplane
An Emirates jet flew almost halfway to New Zealand from Dubai before being forced to turn back.

SOPA Images/Getty Images

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