Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

• Some Gen Zers appear to be gravitating toward customer service roles for a better work-life balance.
• These roles can often be remote, flexible, and relatively well-paid. 
• But they can also be stressful and have a significant mental health toll.

For Gen Z, it's all about working smarter, not harder.

And there seems to be an unlikely role that is getting a boost from this trend: customer services.

"The pay is usually decent, most companies are looking for work-from-home type of employees, and there is often schedule flexibility," said Dave Hoekstra, who has spent his entire career in customer service.